FAQ
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept: American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, ShopPay, Union Pay & Visa
ARE MY PERSONAL DETAILS KEPT PRIVATE?
At Akhirah, we treat all the information shared with us as private and confidential. For further information, please check our Privacy policy here: https://akhirahclo.com/policies/privacy-policy
WHEN WILL MY ORDER BE CHARGED?
Payment is taken once you place an order.
DOES MY ORDER INCLUDE VAT?
Yes, all orders are inclusive of VAT.
WHY ISN'T MY PAYMENT BEING ACCEPTED WHEN I TRY TO PLACE AN ORDER?
This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.
WHERE CAN I FIND THE DISCOUNT CODE BOX?
You can find this in your shopping cart directly above your estimated total. Be sure to hit APPLY so you don't miss out.
WHY HAS MY ORDER BEEN CANCELLED?
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfill your order. You'll receive an email to notify you as soon as possible and you will be refunded fully for cancelled items. You may email us to find out the specific reason.
WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION EMAIL?
From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Akhirah as a trusted sender.
DO YOU OFFER ONLINE GIFT CARDS?
We currently do not sell online gift cards.
MY ACCOUNT
ARE MY PERSONAL DETAILS KEPT PRIVATE?
At Akhirah, we treat all the information shared with us as private and confidential. For further information, please check our Privacy policy here: https://akhirahclo.com/policies/privacy-policy
WHAT HAPPENS IF I FORGET MY PASSWORD?
Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
HOW DO I UNSUBSCRIBE?
We hope you won't want to miss out on hearing the latest news, but incase you need to, please click on the unsubscribe link at the bottom of our emails.
RETURNS
WHAT IS THE RETURN POLICY?
Akhirah does not offer refunds, exchanges or returns. However, please carefully inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it appropriately.
WHAT DO I DO IF MY ORDER IS FAULTY OR DAMAGED ON DELIVERY?
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further: https://akhirahclo.com/pages/contact
I RECEIVED THE INCORRECT ITEM HOW DO I GET A REPLACEMENT?
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further: https://akhirahclo.com/pages/contact
HOW DO I REFUND VAT?
VAT is non refundable, all orders are inclusive of VAT.
DELIVERY
PLACING AN ORDER
CAN I CANCEL OR AMEND MY ORDER?
We are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your address, please email us as soon as possible.
CAN I EXCHANGE AN ITEM PURCHASED ONLINE?
We do not offer an exchange service at this time.
CAN I GET A VAT REFUND?
Items purchased online are not eligible for VAT refunds.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you don't have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.
WHERE CAN I FIND THE DISCOUNT BOX?
You can find this in your shopping cart directly above your estimated total. Be sure to click APPLY so you don't miss out.
I HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL?
Please check your junk or spam folders and allow Akhirah as a trusted sender.
DO YOU OFFER GIFT PACKAGING?
We are currently are unable to offer a giftwrapping service.
PRODUCTS & AVAILABILITY
WHERE CAN I FIND SIZING INFORMATION?
Click here for further information.
IF SOMETHING IS OUT OF STOCK, CAN I STILL ORDER IT?
Keep an eye on our social media pages (@akhirahclo) for any news on product releases and restocks, or alternatively you may subscribe to our newsletter by clicking here.